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Provision of a Case Management and Reporting Solution and Related Services

Contracting Authority

Fiosrú - Office of the Police OmbudsmanSee all Fiosrú - Office of the Police Ombudsman contract awards

Sector

IT Services

Deadline

Not specified

Estimated Value

€12.5M

Value Range

>5M

Procedure

Open Procedure

Procurement Type

Not specified

Published

2026-11-02

Resource ID

756744-2026

CPV Classification

Common Procurement Vocabulary: the EU codes that classify what this contract is for.

  • 79700000Business services: law, marketing, consulting, recruitment and printing
  • 79720000Business services: law, marketing, consulting, recruitment and printing
  • 72000000IT services: consulting, software development, Internet and support
  • 72230000IT services: consulting, software development, Internet and support
  • 72250000IT services: consulting, software development, Internet and support
  • 72240000IT services: consulting, software development, Internet and support
  • 48612000Software package and information systems

Summary

The Office of the Police Ombudsman (Fiosrú) seeks a comprehensive case management and reporting solution to handle complaints and investigations related to police conduct. The contract includes software provision, implementation, integration services, and related support to enable the ombudsman function to manage cases and produce mandated reports efficiently.

Keywords

case management systemombudsman reportingcomplaints managementpolice oversightsoftware implementation
Search Notice on eTenders.gov.ieView Official Notice

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Provision of a Case Management and Reporting Solution and Related Services

Buyer
Fiosrú - Office of the Police Ombudsman
Deadline
Not specified
Value
€12.5M

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Subject: Tender worth a look: Provision of a Case Management and Reporting Solution and Related Services

Hi,

This public tender looks relevant to us:

Provision of a Case Management and Reporting Solution and Related Services
Buyer: Fiosrú - Office of the Police Ombudsman
Deadline: Not specified
Estimated value: €12.5M

Details and the official notice: https://tenderwatch.ie/tender/756744-2026/provision-of-a-case-management-and-reporting-solution-and-related-services?via=colleague

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3 FREE LOOKUPS / MONTH WITH SIGN-INPREVIEW · 2 OF 4 SIGNALS VISIBLE
TENDER DOSSIER · 756744-2026 · CPV 79PREVIEW · 2 OF 4 SIGNALS VISIBLE

Provision of a Case Management and Reporting Solution and Related Services

Buyer & BenchmarkFiosrú - Office of the Police Ombudsman · CPV 79 median award €200,000 (IQR €90,000 to €600,000, n=749) · Median 4 bids
Top Matched BiddersAccess Workspace Ireland Limited (61.1/100 fit) · CrowdComms Ireland (61.1/100 fit)
Bidder Shortlist (#3-5)IQVIA RDS Ireland Ltd (61.1/100) · WCC Services B.V. (61.1/100) · CoreHR (57.5/100) · CRO B1 & ESPD pre-qualification verified
Buyer Spend & HistoryAll Fiosrú - Office of the Police Ombudsman contract awards -> · Browse >EUR 20k supplier payment register ->

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Should I bid on this tender?

Set your company profile in one click below to check the OGP 2x turnover cap, deadline window, CPV competition benchmark, buyer award history, and mandatory IT Services compliance rules.

1. Deadline & Procedure WindowNaN days left

Deadline has passed or closes today. Open Procedure: single-stage submission where ESPD eligibility, technical response, and pricing are submitted together.

2. Estimated Turnover Cap & ThresholdEst. cap <= EUR 25M

Under OGP guidelines (Circular 05/2023 and EU Directive 2014/24/EU), minimum required annual turnover is capped at 2x contract value (EUR 25M on a EUR 12.5M contract). Regime: EU OJEU Regulated (Supplies/Services >= EUR 216k).

YOUR BID DECISION VERDICTBid via Partner, Consortium, or Subcontract

The standard OGP 2x minimum turnover cap (EUR 25M) sits above your selected turnover band (EUR 250k to EUR 1M). Consider bidding as a named subcontractor, forming a joint consortium (where turnover is combined across partners), or bidding an individual lot.

3. Your Profile Fit & Knockout VerdictTurnover stretch

The standard OGP 2x minimum turnover cap (EUR 25M) sits above your selected turnover band (EUR 250k to EUR 1M). Consider bidding as a named subcontractor, forming a joint consortium (where turnover is combined across partners), or bidding an individual lot.

4. Competition & Pricing BenchmarkMedian 4 bids · EUR 200k

Across 749 Irish CPV 79 awards, the median contract award is EUR 200k (typical range EUR 90k to EUR 600k), with a median of 4 tenders received per competition.

5. Buyer Track Record & Likely Contenders100% MEAT (30/70 P/Q)

Evaluation scorecard: Fiosrú - Office of the Police Ombudsman uses Price & Quality (MEAT) on 100% of graded notices (0% Lowest Price only across 7 notices; typical split 30% Price / 70% Technical Quality). Fiosrú - Office of the Police Ombudsman has 30 published contract awards on record. Suppliers with matching CPV and sector track records include: Access Workspace Ireland Limited (61.1/100 fit), CrowdComms Ireland (61.1/100 fit), IQVIA RDS Ireland Ltd (61.1/100 fit).

6. Mandatory Sector & RFT ComplianceIT Services rules

Standard IT Services requirements: Tax clearance; Data protection / GDPR processor agreement; Information security baseline (where handling State data).

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Suppliers with a matching track record

Ranked by CPV overlap, sector, value band, and region. Score is deterministic from TED award history.

  • Access Workspace Ireland Limited

    1 shared CPV code(s): 72000000; it-services sector match; value band matches (>5M)

    61.1/100
  • CrowdComms Ireland

    1 shared CPV code(s): 72000000; it-services sector match; value band matches (>5M)

    61.1/100
  • IQVIA RDS Ireland Ltd

    1 shared CPV code(s): 72000000; it-services sector match; value band matches (>5M)

    61.1/100
  • WCC Services B.V.

    1 shared CPV code(s): 72230000; it-services sector match; value band matches (>5M)

    61.1/100
  • CoreHR

    CPV division overlap; it-services sector match; value band matches (>5M)

    57.5/100

Top 2 matched suppliers shown above. Sign in on the Tender Dossier card above (3 free lookups/month) to unblur all 5 matched bidders.

Based on CPV codes, sector, value band, and region from captured award notices. Verify suitability before outreach.

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