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Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Contracting Authority

National Transport AuthoritySee all National Transport Authority contract awards

Sector

IT Services

Deadline

9 November 2026

Verify on the official notice, TED times are not authoritative.

Updated by corrigendum 29 Oct 2026

Estimated Value

€5.2M

Value Range

>5M

Procedure

Open Procedure

Procurement Type

Not specified

Published

2026-10-05

Resource ID

684805-2026

Notice updates & deadline changes (1)

  • Notice 750025-2026Published 2026-10-29

    Previous deadline: 5 November 2026 → Updated deadline: 9 November 2026

    Tender deadline updated to 12:00 on 9th November 2026. Clarification deadline updated to 12:00 on 30th October 2026.

CPV Classification

Common Procurement Vocabulary: the EU codes that classify what this contract is for.

  • 72000000IT services: consulting, software development, Internet and support
  • 48000000Software package and information systems
  • 48780000Software package and information systems
  • 48781000Software package and information systems
  • 48783000Software package and information systems
  • 48810000Software package and information systems
  • 48900000Software package and information systems
  • 48920000Software package and information systems
  • 48921000Software package and information systems
  • 72200000IT services: consulting, software development, Internet and support
  • 72210000IT services: consulting, software development, Internet and support
  • 72211000IT services: consulting, software development, Internet and support
  • 72212000IT services: consulting, software development, Internet and support
  • 72212422IT services: consulting, software development, Internet and support
  • 72212920IT services: consulting, software development, Internet and support
  • 72222000IT services: consulting, software development, Internet and support
  • 72222100IT services: consulting, software development, Internet and support
  • 72222200IT services: consulting, software development, Internet and support
  • 72222300IT services: consulting, software development, Internet and support
  • 72254000IT services: consulting, software development, Internet and support
  • 72260000IT services: consulting, software development, Internet and support
  • 72261000IT services: consulting, software development, Internet and support
  • 72262000IT services: consulting, software development, Internet and support
  • 72263000IT services: consulting, software development, Internet and support
  • 72265000IT services: consulting, software development, Internet and support
  • 72266000IT services: consulting, software development, Internet and support
  • 72267000IT services: consulting, software development, Internet and support
  • 72267100IT services: consulting, software development, Internet and support
  • 72268000IT services: consulting, software development, Internet and support

Summary

The NTA seeks a supplier to provide comprehensive support and maintenance services for dedicated standalone ServiceNow instances used across the organisation. The contract covers ongoing technical support, system administration, updates, patches, and operational management of the ServiceNow platform to ensure continuity of NTA's IT service management operations.

2 million indicates a multi-year arrangement with significant scope.

Keywords

ServiceNow platform supportenterprise application maintenanceIT service managementsystem administrationsoftware lifecycle support
Search Notice on eTenders.gov.ieView Official Notice

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Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Buyer
National Transport Authority
Deadline
9 November 2026
Value
€5.2M

Email preview

Subject: Tender worth a look: Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Hi,

This public tender looks relevant to us:

Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances
Buyer: National Transport Authority
Deadline: 9 November 2026
Estimated value: €5.2M

Details and the official notice: https://tenderwatch.ie/tender/684805-2026/support-and-maintenance-of-nta-dedicated-standalone-servicenow-instances?via=colleague

Can you take a look before the deadline?
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3 FREE LOOKUPS / MONTH WITH SIGN-INPREVIEW · 2 OF 4 SIGNALS VISIBLE
TENDER DOSSIER · 684805-2026 · CPV 72PREVIEW · 2 OF 4 SIGNALS VISIBLE

Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Buyer & BenchmarkNational Transport Authority · CPV 72 median award €340,200 (IQR €139,160 to €899,625, n=1,086) · Median 3 bids
Top Matched BiddersSoftwareONE (64.4/100 fit) · Asystec Limited (62.8/100 fit)
Bidder Shortlist (#3-5)Creation Technology Solutions Limited (62.8/100) · Fujitsu Limited (62.8/100) · Insight Direct Ltd (62.8/100) · CRO B1 & ESPD pre-qualification verified
Buyer Spend & HistoryAll National Transport Authority contract awards -> · Browse >EUR 20k supplier payment register ->

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Should I bid on this tender?

Set your company profile in one click below to check the OGP 2x turnover cap, deadline window, CPV competition benchmark, buyer award history, and mandatory IT Services compliance rules.

1. Deadline & Procedure Window3d left (tight)

3 days remaining. Open Procedure: single-stage submission where ESPD eligibility, technical response, and pricing are submitted together.

2. Estimated Turnover Cap & ThresholdEst. cap <= EUR 10.5M

Under OGP guidelines (Circular 05/2023 and EU Directive 2014/24/EU), minimum required annual turnover is capped at 2x contract value (EUR 10.5M on a EUR 5.2M contract). Regime: EU OJEU Regulated (Supplies/Services >= EUR 216k).

YOUR BID DECISION VERDICTBid via Partner, Consortium, or Subcontract

The standard OGP 2x minimum turnover cap (EUR 10.5M) sits above your selected turnover band (EUR 250k to EUR 1M). Consider bidding as a named subcontractor, forming a joint consortium (where turnover is combined across partners), or bidding an individual lot.

3. Your Profile Fit & Knockout VerdictTurnover stretch

The standard OGP 2x minimum turnover cap (EUR 10.5M) sits above your selected turnover band (EUR 250k to EUR 1M). Consider bidding as a named subcontractor, forming a joint consortium (where turnover is combined across partners), or bidding an individual lot.

4. Competition & Pricing BenchmarkMedian 3 bids · EUR 340k

Across 1,086 Irish CPV 72 awards, the median contract award is EUR 340k (typical range EUR 139k to EUR 900k), with a median of 3 tenders received per competition.

5. Buyer Track Record & Likely Contenders95% MEAT (50/50 P/Q)

Evaluation scorecard: National Transport Authority uses Price & Quality (MEAT) on 95.2% of graded notices (4.8% Lowest Price only across 125 notices; typical split 50% Price / 50% Technical Quality). National Transport Authority has 369 published contract awards on record. Suppliers with matching CPV and sector track records include: SoftwareONE (64.4/100 fit), Asystec Limited (62.8/100 fit), Creation Technology Solutions Limited (62.8/100 fit).

6. Mandatory Sector & RFT ComplianceIT Services rules

Standard IT Services requirements: Tax clearance; Data protection / GDPR processor agreement; Information security baseline (where handling State data).

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Suppliers with a matching track record

Ranked by CPV overlap, sector, value band, and region. Score is deterministic from TED award history.

  • SoftwareONE

    5 shared CPV code(s): 48000000, 72260000, 72261000; it-services sector match; value band matches (>5M)

    64.4/100
  • Asystec Limited

    4 shared CPV code(s): 48000000, 72261000, 72263000; it-services sector match; value band matches (>5M)

    62.8/100
  • Creation Technology Solutions Limited

    4 shared CPV code(s): 48000000, 72000000, 72200000; it-services sector match; value band matches (>5M)

    62.8/100
  • Fujitsu Limited

    4 shared CPV code(s): 48000000, 72000000, 72200000; it-services sector match; value band matches (>5M)

    62.8/100
  • Insight Direct Ltd

    4 shared CPV code(s): 48000000, 72260000, 72261000; it-services sector match; value band matches (>5M)

    62.8/100

Top 2 matched suppliers shown above. Sign in on the Tender Dossier card above (3 free lookups/month) to unblur all 5 matched bidders.

Based on CPV codes, sector, value band, and region from captured award notices. Verify suitability before outreach.

Procurement-ready software

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