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Get the weekly alertIT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
Sector
Deadline
21 April 2026
Verify on the official notice, TED times are not authoritative.
Estimated Value
€400k
Value Range
100k-500k
Procedure
Not specified
Procurement Type
Services
Published
2026-03-23
Resource ID
198608-2026
CPV Classification
Common Procurement Vocabulary: the EU codes that classify what this contract is for.
- 72253000IT services: consulting, software development, Internet and support
- 48445000Software package and information systems
- 72260000IT services: consulting, software development, Internet and support
- 72268000IT services: consulting, software development, Internet and support
Summary
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures.
Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units.
This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.
Keywords
IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
| Buyer & Benchmark | Education Procurement Service (EPS) · CPV 72 median award €340,200 (IQR €139,160 to €899,625, n=1,086) · Median 3 bids |
| Notice Profile | Sector: IT Services · Deadline: 2026-04-21 |
| Pre-Qualification & CRO | Full CRO status, B1 accounts date, NACE classification, and ESPD pre-qualification check for IT Services bidders |
| Buyer Spend & History | All Education Procurement Service (EPS) contract awards -> · Browse >EUR 20k supplier payment register -> |
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